Technical Telephone Service. For all Situations.

In the Märklin Customer Service Area we have set up central reception points for all of our company's brands. Our telephone service is therefore available for all questions about the products for all of the brands Märklin, Trix, and LGB. At the

Hotline Number

Calls outside of Germany: 0049 7161 608 222

experienced service employees are standing by to talk to you and give you answers on the spot from

Monday to Friday from 13:00 AM to 5:00 PM.
Time zone: CET / CEST

Questions about spare parts are also answered at these telephone numbers.


When the Service Hotline reaches its capacity you will be transferred to a waiting area until the next service representative is become available. This means that you do not have to call in several times.
Our tip: Avoid the extremely busy morning hours and call in the late afternoon and early evening.

Contact Information for Customer Service

Gebr. Märklin & Cie GmbH
Postfach 960
D- 73009 Göppingen

Telephone : 0049 (0) 7161 608 222 (only domestic calls)
Telephone : 0049 7161 608222 (only calls from outside of Germany
Fax: 0049 (0) 7161 608 225
Email: service(at)